Customer Relations Manager (Nutrition Department)
Greater Lynn Senior Services - Lynn, MA

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Greater Lynn Senior Services provides a wide range of social services for elders and people with disabilities -- information, transportation, meals, advocacy, homecare, housing, and more--for one reason: to help those 60 and older in Lynn, Lynnfield, Nahant, Saugus and Swampscott live fuller, more independent lives, safely and with dignity.

Position Overview:
The Customer Relations Managers primary responsibilities will include providing customer service to meal contracts and sites, supervising staff, and managing the IT database entry/billing processes. They will be responsible for all aspects of Quality Assurance management pertaining to the Nutrition Department, including vendor compliance, and customer/consumer satisfaction. They will ensure that all necessary reporting secures local, state, and federal funding sources.

Bachelors Degree preferred in food service management, nutrition, or any related field with five to seven years of management experience in a non-profit agency or a community based program or similar related elder care setting. Excellent interpersonal and communication skills with a focus on client satisfaction, issue resolution, and timely follow up. Must have computer skills including use of Microsoft Outlook, Excel, Word, and Access. A valid Massachusetts drivers' license and clean driving record is a must.

Monday-Friday, 40 hours.