Customer Relations Representative
AmeriGas - Mills, WY

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An AmeriGas Customer Relations Representative (CRR) will provide customer service to telephone and walk-in clients. During phone calls you will; supply pricing information, schedule service appointments, dispatch deliveries and handle complaints. You will also be responsible for achieving back office and customer service objectives as set by the District Manager.

Responsibilities
  • Practice and reinforce superior customer service skills in customer interactions on the telephone or in person.
  • Initial contact for all pricing related issues.
  • Accurately input and maintain customer data.
  • Respond to customer complaints.
  • Generate sales and revenues by participating in marketing programs.
  • Perform pricing exceptions and bids in accordance with authority delegated by District Manager.
  • Make credit and collection calls to customers as required to reach A/R goals.
  • Ensure daily, weekly and monthly work processes and reporting are done accurately and timely.
  • Perform cash control and record retention activities per Company policy.
  • Responsible for processing fuel and appliance inventory.
  • Schedule service work and dispatch delivery tickets
  • Participate in coaching for performance improvement.

Requirements
  • High school diploma or equivalent
  • Two or more years in customer service industry preferred
  • Strong computer, telephone and communication skills
  • Bookkeeping experience preferred
  • Sales experience preferred

Other info Candidates must be able to pass a pre-employment drug screen and a criminal background check.
Contact Name Michael Balanoff
Contact E-mail michael.balanoff@amerigas.com
Contact Address PO Box 1269, Mills, WY 82644
Contact Phone 307-235-1021
Contact Fax 307-265-9112
Comments Work location is 3401 W Yellowstone, Mills, WY 82644

About this company
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America has a gas with AmeriGas Partners. Purveying propane has propelled the company to its positionĀ as the topĀ US retail propane marketer...