Customer Relations Representative
AmeriGas - Steele, ND

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An AmeriGas Customer Relations Representative (CRR) will provide customer service to telephone and walk-in clients. During phone calls you will; supply pricing information, schedule service appointments, dispatch deliveries and handle complaints. You will also be responsible for achieving back office and customer service objectives as set by the District Manager.

Responsibilities
  • Practice and reinforce superior customer service skills in customer interactions on the telephone or in person.
  • Initial contact for all pricing related issues.
  • Accurately input and maintain customer data.
  • Respond to customer complaints.
  • Generate sales and revenues by participating in marketing programs.
  • Perform pricing exceptions and bids in accordance with authority delegated by District Manager.
  • Make credit and collection calls to customers as required to reach A/R goals.
  • Ensure daily, weekly and monthly work processes and reporting are done accurately and timely.
  • Perform cash control and record retention activities per Company policy.
  • Responsible for processing fuel and appliance inventory.
  • Schedule service work and dispatch delivery tickets
  • Participate in coaching for performance improvement.

Requirements
  • High school diploma or equivalent
  • Two or more years in customer service industry preferred
  • Strong computer, telephone and communication skills
  • Bookkeeping experience preferred
  • Sales experience preferred

Other info Candidates must be able to pass a pre-employment drug screen and a criminal background check.
Contact Name Steve Blenker
Contact E-mail steve.blenker@amerigas.com
Contact Address 108 West Broadway, Steele ND 58482
Contact Phone 320-250-0387
Contact Fax 701-475-2195
Comments This is a new District in the Midwest Region and will offer a challenge as it is growing rapidly.

AmeriGas - 21 months ago - save job - block
About this company
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America has a gas with AmeriGas Partners. Purveying propane has propelled the company to its positionĀ as the topĀ US retail propane marketer...