Position Profile The Customer Relationship Manager (CRM) is primarily responsible for expanding and renewing
existing Managed Services accounts in their assigned territory. Additionally manages incoming interterritorial
Job Duties and Responsibilities
Leads sales and marketing activities in account base to create awareness of Ricoh USA's business
offerings as a solutions provider.
Responsible for increasing the monthly billing of assigned existing Managed Services accounts
through expansions and service area add-ons.
Responsible for the renewal of existing Managed Services contracts within assigned territory
Protects Ricoh USA's position in existing accounts through enhancement of customer satisfaction and
the ongoing delivery of value added services
Applies a consultative approach to customer business requirements and develops solutions which
address existing and emerging needs.
Develops and grows relationships with C-level contacts and decision-makers
Organizes and implements post-sale delivery and implementation of Ricoh USA solutions at customer
Proactively reviews leads, participates in customers’ strategic planning and delivers management
services proposals and management services studies as prescribed by sales management.
Meets or exceeds revenue and gross profit expectations.
Maintains accurate records of all account activity within sales database.
Participates in account planning sessions and plans and consults within a team-based work
environment to ensure the identification of sales opportunities.
Facilitates and executes sales components of Ricoh USA Service Excellence. Responsible for
conducting monthly and quarterly customer reviews in cooperation with the MS Operations team.
Facilitates and executes annual customer strategy session with each assigned customer.
Identifies creates and implements action plans for all at-risk accounts.
Meets forecasting objectives
Performs other duties as assigned
Qualifications (Education, Experience and Certifications)
High school diploma required; Four year college degree preferred
Requires 2-4 years of prior sales experience, preferably in selling complex solutions
Prior experience working with managed services solutions preferred
Ricoh USA is an Equal Opportunity Employer, M/F/D/V
Ricoh - 20 months ago
Ricoh Americas represents Japan's Ricoh Company in Central America, North America, and South America. The unit markets, sells, and...