Customer Relationship Supervisor
Resorts World Casino New York - Jamaica, NY

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Resorts World New York

Customer Relationship Supervisor

Job Description
Supervise personnel in the Player's Club, PBX and Bus reception areas of the property. Ensure guests are receiving optimal levels of service and coach team members as needed. Assist with conflict resolution for guests. Assist as needed on the front line to expedite service.

Essential Duties
Maintain an optimal level of guest service in all operational areas. Schedule, supervise, direct, train, counsel and evaluate staff. Keep assigned areas orderly, neat and stocked. Assure effective management of operational areas and the training and development of a professional staff so that an optimal level of customer service is delivered to guests while being mindful of operational cost controls. Assist with the management of guest inquiries to ensure timely responses. Work with other departments to ensure guest issues are resolved. Assist in monitoring of guest communications to ensure accuracy in content and message delivery. Ensure adherence and compliance with all department and company policies, procedures, internal controls and government regulations. Attend periodic meetings and training sessions. Other duties as assigned. - 2 years ago - save job
About this company
3 reviews