Posting Job Title: Customer Sales & Services Rep
Requisition #: 144523BR
Posting Location: Flushing, NY, US
Area of Interest: Customer Service/Member Services
Position Type: Full Time
Posting Job Description
The Time Warner Cable NYC region currently seeks a Customer Sales and Services Representative
for our Customer Care Department locating in Flushing, New York. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.
Essential Job Functions:
Respond to customer phone inquiries regarding current services. Provide information and perform a variety of duties within the Customer Care. Department consistent with departmental and Company policies and procedures. Process customer payments and solve customer problems within company policies and guidelines. Handle routine customer care calls, solicit sales of new customers, up sell services and provide benefits and features of our products to existing customers. Input and retrieve information from various databases and applications. Work with other functional groups to ensure customer satisfaction. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
High school diploma or general education degree (GED) necessary. One year call center/customer care or other related customer contact experience preferred. Ability to multi-task and prioritize in a fast- paced environment required. Sales/Customer Focus/Quality oriented and results driven individual strongly preferred. Computer proficiency required
Excellent communication, analytical and decision making skills needed. Must be available to work assigned shift as within guidelines.
Chinese Mandarin/Cantonese, Korean,
and Russian speaking candidates are encouraged to apply .
FCC Unit_TWC: 8341
Controlling Establishment ID: 00687 - Flushing Kissena
Time Warner Cable (TWC) makes coaxial quiver. The company is the #2 US cable company, after Comcast, with operations in 28 states. Its core...