Let's be clear: We're not a telemarketing company. Or staffing agency. Or anything other than the country's leading provider of business-to-business sales and account management solutions. We're West - one of the industry's best kept secrets. We hire professionals to sell for, manage the accounts of, or care for the customers of major Fortune 500 brands. That means professional jobs, in a professional environment with professional opportunities. And we want the best people out there to join our team. People with the drive to go farther, the willingness to learn more and the persistence to reach their goals. It's hard work with high expectations but even higher job satisfaction.
Sound like a career for you? It gets even better. West provides an exciting work environment and offers a variety of benefits designed to help provide personal and financial security for you and your family. We’ll help you take care of what's most important by taking care of you.
Responsible for performing a variety of duties in order to provide support to the client representatives (e.g., client account team, etc.) during the telecom order lifecycle; complete necessary electronic ordering screens within clients database; review orders for accuracy while updating the client representatives and the client on the status of the order; continuously monitor orders until the order number is created and identify any obstacles in a successful, timely fulfillment manner and escalate any issues or concerns to appropriate team members.
High school diploma or GED required
Minimum 1 year customer services experience required
Minimum 1 year telecommunications, voice or data provisioning, or project coordination experience preferred
Experienced with Word, Excel, and Outlook required
Based on departmental need, bilingual ability in Spanish and English may be required
Work Scheduled hours between the hours of 7am-7pm M-F
Take the first step to becoming part of the West team. Apply online at WestEmployment.com. All applicants must apply online to be considered.
Applications will be accepted through 02/2
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West Corporation - 2 years ago
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