Customer Serv Representative, Westwood, MA
NSTAR - Westwood, MA

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Union Represented Position: Local 369 Utility Workers Union of America

Starting Rate: $25.70

Training Schedule: Monday - Friday; 8:30am - 5:30pm.

After Training Schedule - Various

Under general supervision, the Customer Service Representative is accountable for handling all customer service inquiries, via telephone, mail, Internet, video conferencing or in person, for existing products and services. The primary focus of this position is to insure timely resolution of customer inquiries. The Customer Service Representative is responsible for preparing and maintaining any necessary records associated with the customer contact. The Customer Service Representative must have strong analytical reasoning and negotiating skills, and must be courteous, tactful and exercise patience in dealing with customers, the general public and interfacing departments under difficult circumstances. The Customer Service Representative must demonstrate the ability to recognize potential problems and take corrective action, respond, prioritize, document and follow customer requests through to completion.

Incumbents must successfully complete company training for this position.

1. Must pass Company approved EEI testing.

2. Must have working knowledge of PC applications.

3. High School Diploma or GED required

4. Two or more year’s previous experience as a customer service representative desired; or experience working in a retail, banking or other direct customer service environment required.

We are proud to be an equal opportunity employer and support a diversified environment. It is the policy and practice of NSTAR Electric & Gas to employ persons and to assign work, pay, promote and offer training to all persons on the same basis without regard to race, color, national origin, ancestry, religion, marital status, age, sex, sexual orientation, disability, status as a special disabled veteran or veteran.

NSTAR - 5 months ago - save job - block
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NSTAR Electric plays a starring role in bringing electric power to Boston. The company's electric transmission and distribution utility...