The Student Support Representative is responsible for ensuring our customers receive quick and accurate resolution to issues regarding their accounts, billing information, student agreements, schedules, and teacher matters with a positive attitude.
Responsibilities include but are not limited to:
Answer a high volume of incoming calls and tickets (emails) regarding any and all issues or questions regarding student accounts
Building relationships with our customers and service providers (i.e. teachers, students and/or account holders) to create a positive TakeLessons “Customer Experience”
Managing customer accounts with the utmost attention to detail in regards to billing, scheduling, lessons, and any other issues that may arise
Proactively reach out to current customers regarding their accounts to ensure 100% customer satisfaction
Answer a high volume of incoming calls and tickets (emails) regarding any and all issues or questions regarding customer/service provider accounts
Identify and report any technical issues within the CRM and notify Technical Support
Think proactively regarding customer retention efforts when communicating with customers/service providers for ways to retain
Job Skills & Requirements:
HS Graduate or equivalent, with some college preferred
2+ year’s customer service experience in a heavy call and electronic mail volume environment performing similar duties
Ability to be on the phones/computer for extended periods of time
Good computer competency with the ability to learn new software/systems easily
Excellent English grammar and sentence structure abilities in order to compose and transmit electronic mail communications
Navigate, escalate, and lead efforts on complex customer issues; must be able to handle difficult phone communications as they may arise with customers
Ability to type 40+ WPM
Exceptional communication and organizational skills
A positive attitude and great work ethic
Flexibility to work any shift, including weekends
Self-motivated, driven and passionate
Perched above Petco Park in San Diego, California, TakeLessons' headquarters is home to an amazing team of very unique individuals who exemplify the best in creativity, motivation and passion – for what we do, who we are, and where we want to go. We embrace a team mentality, hold each other accountable for our successes (and failures), and never settle for anything less than extraordinary We’re a VC-backed software technology company and we’re looking for talented people who want to help us work toward a purpose bigger than ourselves!
Full-time employees receive company benefits including medical, dental, life, Paid Time Off (PTO), holidays and a discount on music lessons. Stock options are offered after one year of service.
- Equal Opportunity Employer - We welcome and appreciate diversity
- No relocation provided
- No agencies or phone calls please
TakeLessons is America's full-service music and voice lessons provider. It was founded in 2004 to help people discover their creativity and...