Customer Service Account Manager
West Business Services - Texarkana, AR

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Let's be clear: We're not a telemarketing company. Or staffing agency. Or anything other than the country's leading provider of business-to-business sales and account management solutions. We're West - one of the industry's best kept secrets. We hire professionals to sell for, manage the accounts of, or care for the customers of major Fortune 500 brands. That means professional jobs, in a professional environment with professional opportunities. And we want the best people out there to join our team. People with the drive to go farther, the willingness to learn more and the persistence to reach their goals. It's hard work with high expectations but even higher job satisfaction.

Sound like a career for you? It gets even better. West provides an exciting work environment and offers a variety of benefits designed to help provide personal and financial security for you and your family. Well help you take care of what's most important by taking care of you.

Responsible for providing post-sales customer support by contacting assigned customers
based on established schedule to ensure customer satisfaction and to provide updates and
reports to customers; receive calls from assigned customer optimizing each contact with
existing customer by exercising exceptional customer service skills and ensuring all
issues are tracked until brought to resolution which includes coordinating with
appropriate departments; answer billing questions from customer and perform account
receivable review acting as customer advocate throughout the process; maintain customer
satisfaction during all billing activities escalating concerns to supervisor as necessary;
participate in the activities associated with a variety of projects which may include
organizing customer project folder, maintaining records of customer inventories for preidentified
customers, documenting site and network documents, and verifying order
design in partnership with account team and customer; provide maintenance support to
customers ensuring adherence to department policies, procedures and timelines; ensure
maintenance issues are well documented and followed through to resolution.

Applicant for this job will be expected to meet the following minimum qualifications.

* High school diploma or GED required.
* Bachelor's degree from an accredited college or university with major course work in
business administration, communications, marketing, or a related field preferred.

* Minimum of two years customer service experience required preferably in a businessto-
business environment.
* One year business experience required preferably in telecommunications, voice or data
provisioning, or project coordination.

* Intermediate knowledge of Word, Excel and Outlook is required.
* Basic knowledge of PowerPoint is required.
* Based on area of assignment must be able to read, speak and write fluently in Spanish

West offers competitive wages, impressive comprehensive benefits, ongoing career development and training, and an environment rich in diversity and the freedom to express new, innovative ideas!

If you are interested in this position and meet the minimum requirements, apply online today!

Applications will be accepted through 04/08/2013.

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If it's communication services you need, why not go West? West Corporation provides technology-driven, voice-oriented services through...