Customer Service Administrator
ASRC Federal Holding Company - Maryland

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Customer Service Administrator - 13000338 ASRC Primus, a subsidiary of ASRC Federal, is seeking a Customer Service Administrator to provide 1 st Tier administrative support to the NASA SEWP Program Office in Lanham, MD.
Key Role:

Work in a team environment with other customer service staff to ensure that NASA government employees and contract support staff receive outstanding service and timely processing of their delivery orders . Review and process orders into the SEWP database. Respond to customer inquires received via the SEWP phone line and email address.Provide data collection, compiling data, and data entry of customer and vendor feedback. Facilitate the resolution of non-complex customer issues. Assist in the coordination of conference logistics and occasionally attend SEWP conferences.

Basic Qualifications:
  • US Citizenship or Permanent Resident status and the ability to pass a government background check for access to the facility
  • 2 + years excellent analytical and customer service skills and the ability to communicate effectively orally and in writing
  • Ability to compose non-technical correspondence and basic proficiency in office automation tools.
  • Ability to work independently and manage multiple assignments and competing priorities.
  • Ability to occasionally work after hours and weekend to support Fiscal Year End projects.
  • Basic IT skills and a familiarity with desktop applications required
  • HS Diploma required
Additional Qualifications
  • Knowledge of US Government contracting desired
ASRC Federal and its subsidiaries are equal opportunity employers.

Job - Service Contract Act
Primary Location - Lahham, MD, United States
Education Level - High School Diploma / (GED) Schedule - Full-time
Shift - Day Job / 1st Shift

Job Level - Individual Contributor/Non-Management
Job Type - Standard

ASRC Federal Holding Company - 23 months ago - save job - copy to clipboard