Customer Support Specialist
FortuneBuilders, Inc. - San Diego, CA

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The RealeFlow team is a laid back, yet fast moving and super talented group of entrepreneurial minded professionals who are committed to continuous personal and professional growth and making a difference in the world. Join us!

What will you do?
In this role the Customer Support Specialist will:
• Handle outbound and inbound calls to follow up with existing customers and leads
• Convert and handle returns for our Real Estate CRM Software
• Handle customer service questions and issues as necessary and Coach them on how to use the CRM database tools in their business
• Become a power-user of the software and transfer that knowledge to customers

What competencies/skills/personality traits do you need to have?
• Resourcefulness to find solutions to problems regarding technology
• Disciplined with proven patterns of hard work
• Must have great phone, email, and rapport building skills
• Excellent customer service skills and attitude
• Proactive and self starter attitude. Self motivated
• Productive fast thinker
• Ability to work well under pressure
• Must have strong communication skills
• Ability to type at least 30 wpm
• Tech savvy; fast learner with a self sufficient attitude
• Personality Skills: Eager to learn, detail oriented, resourceful
• Proactive in seeking opportunities to do your job more effectively

What are your first year accountabilities?
• High level of Customer Satisfaction
• Increase customer loyalty by increasing software use conversion from trial to active customers
• Establish a system for training other representatives in an effort to establish the same conversion metrics
• Become a subject matter expert for our tools

We prefer you to have experience in the following areas:
• High School Diploma or GED Equivalent required.
• Some college education or college degree preferred
• 1 year past Customer Service, Telesales, Customer Support, or Call Center experience in a similar type of role
•Ability to learn and use Web-based database CRM software

At RealeFlow, you'll be challenged daily to improve yourself, and take on your position as if it was your own business. You'll be rewarded by working in one of the most fertile environments for entrepreneurial growth on the planet. RealeFlow sparks the entrepreneurial spirit to help people live up to their true potential. Are you up to the challenge?

About this company
FortuneBuilders is the premier real estate investment education company in the country. Ranked by Inc. Magazine’s prestigious Inc500...