Customer Service Agent (Virgin Gorda)
Cape Air - Virgin, UT

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Virgin Gorda, BVI, Full-Time/Year-Round PLEASE NOTE: EMPLOYMENT FOR THIS POSITION WILL NOT COMMENCE UNTIL APPROXIMATELY DECEMBER, 2013.

SUMMARY:

This position requires direct contact with customers at the ticket counter. Excellent customer service skills and a positive attitude are required.

PRIMARY RESPONSIBILITIES:
  • Check in passengers and baggage using Cape Air’s reservation system
  • Make passenger reservations and rebook flights
  • Make boarding announcements
  • Provide extra assistance to passengers with special needs
  • Assist the main Cape Air Reservations Department by handling remote reservations calls, if applicable to station
  • Share information with pilots/ramp/operations using radio communications
  • Organize ticket and cash reports
  • Handle delayed or missing baggage and process claims
  • Additional duties as assigned

QUALIFICATIONS:
  • Airline work experience preferred
  • Airline reservation system experience preferred
  • Must be at least 18 years old
  • Must hold a high school diploma or equivalent
  • Must have valid US drivers license
  • Must be able to lift up to 50 lbs.
  • Basic computer skills required
  • Excellent communication and excellent customer service skills required
  • Ability to interact effectively with others
  • Ability to work independently and adapt to changing work priorities
  • Ability to communicate effectively, orally and in writing
  • Flexibility of schedule is a must
  • Must be fluent in English
  • This position will often require working nights, weekends and holidays
  • Must exhibit exceptional knowledge of Cape Air and must embody the Cape Air MOCHA HAGoTDI spirit

JOB REFERENCE NUMBER: #2013252

TO APPLY: Please complete our online employment application by clicking HERE .

DEADLINE TO APPLY: Friday October 18, 2013 (11:59pm EDT)

Cape Air - 16 months ago - save job
About this company
14 reviews
Cape Air has served Island-markets with a focus on leisure travel since 1989 and is experienced with the unique transportation needs of...