Job Title: Customer Care Professional
An overview of the positions available:
Morrilton currently has two financial programs for which we hire Customer Care Professionals (CCP). One of the programs is within the banking industry. Our CCPs working in this program are responsible for supporting customers with regard to Banking which include; Checking, Savings, Money Market Accounts, CDs (Certificates of Deposit.), IRAs, etc… This support will include answering questions regarding an existing account, as well as the sale and opening of new accounts. If you are a Customer Care Professional (CCP) within our other financial program you will be working within the home mortgage industry. Our CCPs working in this program are responsible for assisting customers who are calling in reference to their home mortgage which includes taking payments, taxes, insurance, escrow, etc. This program does have some required cross sales.
Is this the right position for me?
At SYKES, we try to match your personal interests and experience with a career delivering exceptional customer support. This position is ideal for someone who loves numbers, and would be excited about helping people get the most out of their hard earned money. So whether your background is auto finance, mortgage finance, eCommerce, or another related financial services field — come join our team.
What will I be doing as a Customer Care Professional at SYKES?
After completing paid training, you will…
Provide awesome customer service through phone or email
Listen attentively and problem solve customer issues with lightning speed
Maintain proficiency in financial/banking programs, products and services and assist customers regarding these services
Communicate effectively with all members of the SYKES team
Meet established individual and team performance targets, which include customer service, productivity and quality standards
(May perform other additional duties and responsibilities as assigned)
What benefits can I receive as a SYKES employee?
As a CCP with SYKES you can select from the following benefits..
**CCPs may earn an additional financial incentive based upon performance of job related metrics
SYKES is proud to be an Equal Opportunity Employer
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