Customer Service Agent PT CNY
Great Lakes Airlines - Moab, UT

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Accountable to: Station Manager

Position Summary: Implements daily operation of station activity while providing excellent customer service focusing on safety and efficiency. Performs all duties in compliance with company policies/procedure and FAA/TSA regulations.

Areas of Accountability/Essential Functions:
  • Performs all duties in accordance with company policies and procedures, including the Standard Operation Manual (SOM); complies with all applicable Federal Aviation Administration (FAA) and Department of Transportation (DOT) regulations
  • Represents Great Lakes Airlines in a professional manner at all times; reports to work in Company-approved uniform
  • Interacts professionally with passengers, coworkers, and the public
  • Communicates pertinent information to passengers, supervisors, managers, and other outstations/Hubs with a need-to-know in a timely manner
  • Completes ticketing functions (boarding passes, Flight Interruption Manifest (FIM), Special Travel Order (STO), re-board coupons, two-flight revenue tickets, two-flight non-revenue tickets, etc.); inputs, reviews, and verifies information in the Company’s reservations systems; Closes flights by completing required paperwork
  • Audits passenger name list and compares with TSA No-Fly and Do-not-board lists; ensures that all passengers are cleared through Secure Flight
  • Plans and performs denied boarding according Company policy/procedures
  • Communicates professionally with others in the department using Company-owned radio equipment; makes approved announcements using the Airport’s Public Address system
  • Assists unaccompanied minors and passengers with special needs; including, but not limited to, pushing wheelchairs as required
  • Performs Ground Security Coordinator (GSC) duties (as assigned)
  • Maintains a clean and organized work environment; assists with aircraft cleaning, including lavatories as required
  • Handles passenger baggage, including, but not limited to: transfers to aircraft, loading/un-loading aircraft, locating/reporting lost baggage
  • Handles Cargo and Company mail (COMAT), including, but not limited to: transfers to aircraft, loading/un-loading aircraft
  • Ensures safety of passengers walking on the ramp to/from aircraft
  • Operates ground equipment including: tugs, golf carts, passenger transportation van/bus, and other Company-owned ramp vehicles
  • Responds to passenger questions/complaints as necessary
  • Performs de-icing functions (as assigned) during applicable weather conditions
  • Follows direction given by Company Management and Supervisors; assists in all areas as assigned

Qualifications/Requirements:

Knowledge/Skill/Ability:
  • Ability to work under pressure and meet deadlines and handle/resolve conflict and problems as they arise
  • Ability to work independently and as a team
  • Ability to communicate in a professional manner
  • Ability to complete all job functions and assignments with little or no direct supervision
  • Ability to clearly hear and communicate using phones, radios (may require wearing an earpiece), and PA systems
  • Ability to demonstrate proficiency in all reservation systems used by Great Lakes Airlines
  • Basic computer skills
Education/Training/Experience:
  • High School Diploma or equivalent
  • Must be able to speak, read, write, and understand English
  • Previous customer service experience preferred; previous Airline experience a plus
Working Conditions/Physical Requirements:
  • Working indoors and outdoors in all types of weather,
  • Occasional to Frequent Lifting of baggage weighing up to 100lbs with or without assistance
  • Standing for up to 4 hours at a time
  • Frequent bending, reaching, climbing stairs, kneeling/crouching, twisting, walking, pushing, and pulling; holding open doors weighing up to 75lbs
  • Frequent writing, reading, typing, and use of standard office equipment
  • Occasional pushing of people in a wheelchair weighing up to 200lbs or more with or without assistance
  • Moderate to high noise levels; may require use of hearing protection equipment
  • Must be able and willing to climb and work at heights up to 25 ft/may be exposed to chemicals
  • Occasional contact with/handling of animals; occasional contact with/handling of passenger weapons checked as baggage approved by TSA
Other Requirements:
  • At least 18 years of age
  • Valid Drivers License
  • Legally authorized to work in the U.S.
  • Occasional travel required
  • May be required to work nights, holidays, and weekends; any shift/schedule as assigned

Re
quired

Skills Required

Experience

Great Lakes Airlines - 15 months ago - save job - copy to clipboard
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What makes Great Lakes Airlines such a Great Place to work? Great Lakes Airlines offers a competitive salary and benefits package,...