Customer Service Agent
Alaska Airlines and Horizon Air 103 reviews - Ketchikan, AK

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- Responsible for assisting customers with travel needs such as answering inquiries, ticketing, checking-in passengers, and boarding flights in a fast-paced environment
- Sell tickets and ensure cabin accommodations
- Perform computer and paperwork tasks
- Evaluate and prepare flights by arranging seat assignments and load, coordinate special meals, and upgrades
- Perform boarding and gate duties, such as checking flight tickets, assisting and directing passengers, making announcements, checking aircraft, and confirming cabin security
- Processing and securing passenger luggage
- May be assigned to perform duties in varying capacities, at the direction of management to ensure complete customer satisfaction
- Other duties as assigned
- Embody the Alaska Spirit and conducts oneself with Professionalism, Integrity, Resourcefulness, and Caring

- High school diploma or equivalent required
- Must be at least 18 years old
- Must be authorized to work in the U.S.
- Two years of customer service or community service experience required
- Possess excellent communication skills (both verbal and written)
- Possess exceptional interpersonal skills
- Type at least 25 WPM required
- Flexible to work varied shifts, weekends, holidays required
- Able to participate in paid training required
- Able to accept a starting pay of $11.04 per hour required
- Able to learn and operate a computerized reservation system
- Able to adapt to performing work according to set procedures
- Able to anticipate needs of others in a fast paced environment

About this company
103 reviews