Customer Service Agent
Alaska Airlines and Horizon Air - Nome, AK

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KEY RESPONSIBILITIES:
  • Responsible for assisting customers with travel needs such as answering inquiries, ticketing, checking-in passengers, and boarding flights in a fast-paced environment
  • Sell tickets and ensure cabin accommodations
  • Perform computer and paperwork tasks
  • Evaluate and prepare flights by arranging seat assignments and load, coordinate special meals, and upgrades
  • Perform boarding and gate duties, such as checking flight tickets, assisting and directing passengers, making announcements, checking aircraft, and confirming cabin security
  • Processing and securing passenger luggage
  • May be assigned to perform duties in varying capacities, at the direction of management to ensure complete customer satisfaction
  • Other duties as assigned
  • Embody the Alaska Spirit and conducts oneself with Professionalism, Integrity, Resourcefulness, and Caring
QUALIFICATIONS

  • High school diploma or equivalent required
  • Must be at least 18 years old
  • Must be authorized to work in the U.S.
  • Two years of customer service or community service experience required
  • Possess excellent communication skills (both verbal and written)
  • Possess exceptional interpersonal skills
  • Type at least 25 WPM required
  • Flexible to work varied shifts, weekends, holidays required
  • Able to participate in paid training required
  • Able to accept a starting pay of $16.54 per hour required
  • Able to learn and operate a computerized reservation system
  • Able to adapt to performing work according to set procedures
  • Able to anticipate needs of others in a fast paced environment

Alaska Airlines and Horizon Air - 17 months ago - save job - block
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Whether you want to capture a Kodiak moment or down a daiquiri by the Sea of Cortez, an Alaska Air Group airplane can fly you there....