The Customer Service Agent is responsible for handle inbound calls from customers and partners around the world utilizing our financial services. The primary responsibility of the Customer Service Agent is to resolve customer issues efficiently and effectively while ensuring the customer receives a world-class experience. Our representatives will utilize excellent decision-making, judgment and communication skills while providing exceptional customer satisfaction.
The ideal candidate must be passionate about providing excellent customer service. In addition to financial product knowledge, our representatives will be customer focused, self-motivated, friendly and professional. Customer Service Agents are responsible for COMPLETE ownership of our customers’ issues, from the initial call or inquiry through complete satisfactory resolution and follow up. We are seeking a representative who can provide creative and unique solutions for customer inquiries. Our representatives are empowered to identify creative solutions that not only satisfy, but to delight the customer while balancing company and customer needs.
Scope of Responsibilities/Expectations Analyze and resolve a wide variety of customer issues Exercise multi-tasking skills when managing multiple systems and applications Proactively utilize strong problem solving skills in order to deliver customer focused solutions Provide consultative solutions to the customer
Preferred Behaviors Customer focused, friendly and detailed oriented individual Exemplary professional demeanor, resourcefulness, flexibility, and self-motivation Ability to maintain a positive attitude in high stress/fast paced work environment Ability to demonstrate sincere compassion and empathy for customer’s issues and problems Drive for results, demonstrates high degree of drive and determination Adaptive and flexible to changing technologies, process and environments Ability to work and make decisions with minimal supervision Team player, reliable and dependable
Specific Knowledge / skills Exceptional interpersonal skills required Minimum of 6 months experience working with financial preferred. Demonstrate strong verbal and written communication skills Strong organizational skills and the ability to multi-task 6 to 18 months of contact center or escalations experience preferred Flexible to work varied shifts on a 7-day schedule HS Diploma; some College Courses or Degree preferred Availability to work a flexible schedule which includes all hours of call center operations Microsoft Office experience Meet and maintain monthly Customer Service Department metrics Clear background check Good credit
Available Opportunities
2 open positions-- 3rd shift Bilingual Spanish English ONLY (CRITICAL TO FILL ASAP)
Open slot #1 : Sunday – Thursday 12 AM – 8AM
Open slot #2 : Monday, Thursday, Friday, Saturday 12 AM – 10 AM (4 days x 10 hours)
3 open positions- Part-time 20 hours/week – Saturday and Sunday
Open slot #3 : 7 AM – 6 PM
Open slot #4 : 9AM – 8PM
Open slot #5 : 9AM – 8PM
4 open positions- deviated schedules
Open slot #6 : M/W/F 7AM – 11AM and Saturday 7AM – 6PM
Open slot #7 : M/W/F 5PM – 9PM and Saturday Noon – 9PM
Open slot #8 : Tues/Thur 7AM – Noon and Saturday 7AM – 6PM
Open slot #9 : Tues/Thur 3PM – 8PM and Saturday Noon – 9PM
About Rev
Our world is complex. Rev’s dream is simple. We believe everyone in the world deserves the same access to trusted payment solutions that allow them to play a part in today’s mainstream economy. More than 2.5 billion people currently lack such access. That’s why we’ve built a global network designed specifically to innovate cutting-edge, end-to-end payment solutions that bring financial empowerment to underserved markets. Rev’s processing platform allows us, and our partners, to achieve standardization and consistency worldwide while seamlessly adapting to local currencies, customs, languages and laws. Whether delivering mobile payment solutions in Latin America, prepaid cards in India or reload networks in Europe, Rev meets the unique challenges of serving each country’s unbanked and under-banked populations with speed, relevance and integrity.
Rev is headquartered in Downtown Austin, Texas and operates in North America, Latin America, Europe and Asia-Pacific.
Rev Worldwide - 12 months ago
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