Customer Service Associate (Payroll Tax)
Tax Services - Fountain Valley, CA

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Ceridian: Trusted Results, Transformative Technology, and You!

Ceridian Corporation is a leading global provider of Human Resources, Payroll, Benefits, and Payment solutions, helping organizations maximize their human, financial, and technology resources. We save our clients time and money, and increase employee engagement and productivity by offering a full suite of award-winning solutions. Ceridian’s culture is shaped by our values – Integrity, Customer Driven, High Performing People, Accountability, Teamwork – and our dedication to these values drives our actions, and ultimately, our results. We depend on highly skilled and enthusiastic achievers like you to provide innovative solutions for 140,000 companies and 25 million employees worldwide. Come be part of the team that has been transforming Human Capital Management since 1932.

Job Summary

The Tax Customer Service Associate serves as the liaison/advocate between employers, tax agencies, payroll partners, and internal departments with responsibility for being the primary contact on all tax service matters

Job responsibilities include:
Requires knowledge of all phases of the tax filing process, from conversions through account termination, including funding, governmental requirements for all major Federal, State, and Local tax codes, interfaces into the CORE systems, and all CORE overrides required for the filing of compliant quarterly and annual tax returns for all tax jurisdictions.

Resolve all customer issues in a professional, qualitative and responsive manner.

Maintain customer master data, including jurisdictional data, and maintain documentation of all issues that may have a fiscal or tax impact on clients' accounts.

Prioritize all incoming customer issues and ensure all required completion timeframes are met.

Initiate proactive problem resolution via technical and creative problem solving.

Exercise technical skills, access available resources and utilize system/desktop tools in resolving and following through on customers tax issues.

Coordinate or escalate problem resolution with other internal or external departments as required.

Analyze and process incoming quarterly and year-end data to generate a quality resolution, minimizing penalty and interest exposure.

Support overtime requirements as needed.

Other duties as assigned by management.

Will be required to work overtime as required during any calendar quarter, and quarter end job assignments frequently involving attendance on Saturdays.

College degree or a minimum of two years of related customer service experience.

Familiarity with payroll and/or payroll taxes a plus.

Demonstrate analytical ability, technical and quality orientation in problem resolution and servicing.

Excellent communication/negotiation skills, both oral and written, since position requires contact will all levels of customer and internal personnel.
Proficiency in working within Windows environment, business applications and proprietary desktop tool sets.

Must be organized, and be capable of working in an independent manner to meet all required timeframes and commitments.

We thank all interested candidates however only those selected for interviews will be contacted.

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