Customer Service Associate
7565 Bruckner Supply Company - Port Washington, NY

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The Customer Service Associate i nteracts with customers to provide information in response to inquiries about accounts, products, and services. Job Position is located in Bloomfield, CT. Job hours will be 8-5 with an hour lunch

Detailed Description

Responsibilities and essential job functions include but are not limited to the following:
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Interact with customers by phone or in person to provide information and to ensure the best service possible.
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Handle and resolve customer complaints, special orders, or returns in-store, via phone or mail.
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Obtain and examine all relevant information to assess validity of complaints and to determine possible causes.
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Answer customers' questions regarding product, service and operation, or maintenance.
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Receive and process orders, provide information concerning pricing, changes in service, discontinuance, and shipping.
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Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
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Refer unresolved customer grievances to designated departments for further investigation.
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May solicit sale of new or additional services or products.
Performs other duties as required
Job Requirements
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
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Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
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Ability to build working relationships with other functional areas to best support mutual objectives.
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Basic problem-solving skills and ability to analyze information in order to provide excellent service to internal and external customers.
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Ability to research and resolve customer issues.
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Ability to effectively prioritize and execute tasks
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Good written and verbal communication skills.
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Basic computer skills
EDUCATION

High School Diploma or Equivalent; Bachelor Degree Preferred

EXPERIENCE

Minimum of 1 year of customer service experience

Additional Details

At WESCO, we offer a competitive compensation and benefits package including medical, dental, vision, life, AD&D, vacation, 401k, tuition reimbursement, STD/LTD, Legal assistance, long term care and more.

WESCO values diversity and is an EOE/AA employer.

Wesco International - 19 months ago - save job