Customer Service Associate
Floor and Decor - Houston, TX

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Job Description:
Responsible for cashiering, handling product returns,
performing basic cash office
functions, and providing every customer with an
exceptional shopping experience.
The functions listed describe the business purpose of
this job. Specific duties or tasks
may vary and be documented separately. The employee
might not be required to
perform all functions listed. Additional duties may be
assigned, and functions may be
modified, according to business necessity.
  • Act and work in a manner that is consistent with
company’s core values.
  • Demonstrate a thorough understanding and compliance
with the company’s safe
lifting practices standard operating procedures.
  • Greet every customer in a helpful and courteous
  • Process customers at check out using the point of sale
(POS) system.
  • Process customer refunds and exchanges according to
established guidelines.
  • Open and close registers.
  • Follow established cash, check and charge card
acceptance procedures.
  • Answer the telephone according to accepted guidelines.
  • Stock and tag merchandise displays as required.
  • Create price tags and merchandise signs.
  • At least one (1) year of cashier or customer service
experience, or an equivalent
combination of education and experience sufficient to
perform the essential
functions of the job, as determined by the company.
Additional relevant
experience can be substituted for the required education
on the basis of one
calendar year of experience for one academic year of
WORKING CONDITIONS (physical/mental demands)
With or without reasonable accommodation, requires the
physical and mental capacity to
perform effectively all essential functions. In addition
to other demands, the demands of

the job include:
  • Able to read, write and speak English.
  • Maintaining composure in dealing with customers,
authorities, executives, clients,
and staff, occasionally under conditions of urgency and
in pressure situations.
  • Required ability to handle multiple tasks
  • Frequent, standing, squatting, and bending.
  • Handling and being exposed to cash, credit cards and
  • Regular talking and hearing.
  • Occasional walking, reaching with hands and arms,
stooping, kneeling,
crouching, twisting, pushing, pulling and crawling.
  • Frequent lifting and/or moving up to 50 pounds.
  • Close vision, distance vision, and ability to adjust
  • Repetitive hand use (keyboard, scanner, grasping,
applying force).
  • None
  • Cash Register
  • Personal Computer
  • Calculator
  • Telephone and/or cellular telephone
  • Copier
  • Scanner
  • Fax

About this company
54 reviews
Floor & Decor provides more choices than the big-box, retail mega-stores. And we offer it for less than what you would find at a...