Customer Service Associate
Intercontinental Export Import - Parkersburg, WV

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Job Descriptions:
JOB SUMMARY : Responsible for managing key accounts, maintaining a long-term relationship with accounts . Develop business strategies that benefit both the company and the client.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
  • Serve as the primary interface between plant and customer
  • Forecasting product need for key customers, maintain inventory levels
  • Control distribution for Key Accounts
  • Manage and develop Key Accounts including finding opportunities for new products and business opportunities
  • Provide exceptional customer service and investigate all possible actions to be taken to meet customer demands
  • Responsible for setting of and deliverance of key accounts and measuring for efficiency and effectiveness
  • Coordinate scheduling to support asset utilization and on-time delivery in collaboration with the Plant Management
  • Develop and implement solutions to Key account issues
  • Key Account Rep will be measured on shipments, returns and inventory control
  • Responsible for the people and processes required in making customer pickup and deliveries
Required Experience:
MINIMUM QUALIFICATIONS:
  • Working expertise of Microsoft Office products
  • Proven track record of new business development, account manager of existing business and knowledge and experience in sales and marketing of polymers
EDUCATION : Business Degree preferred

KNOWLEDGE, SKILLS, AND ABILITIES :
  • Attention to detail and accuracy
  • Professionalism, interpersonal skills and good communication
  • Supply Management
  • Problem solving & Decision making skills
  • Organization and information management skills
PHYSICAL DEMANDS : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Regularly required to sit; use hands to finger tip, handle, or feel; reach with ands and arms and talk or hear. Occasionally required to stand, walk and stoop, kneel, crouch, or crawl. Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.

Keyword: Customer Service Associate
From: Intercontinental Export Import