Customer Service Call Center Representative Job
Progressive Insurance - Mayfield Village, OH

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Customer Service Call Center Representative

Job Number: 115191


Our people make Progressive a successful, forward-moving organization. We continuously revolutionize the insurance industry with our innovative services and use of technology. At Progressive, you will have extensive career path opportunities and the chance to work in a diverse, dynamic atmosphere. Come join a team of enthusiastic people who change the insurance industry one big idea at a time.

Join a Fortune 500 company voted one of the "Top Places to Work" in Cleveland for the past 3 years, and redefine what it means to provide insurance.

Customer Service Call Center Representative-Mayfield Village, OH

As a Customer Service Call Center Representative, you may work with a headset, but it's your mindset that makes you most valuable. As the voice of Progressive, you'll be the first interaction many of our customers have with us. Using your ability to make real connections with others, you'll help our customers and agents with questions about policies, billing and other insurance needs.

Start Dates: July 29, 2013

We offer paid training! Gain new skills and start a whole new career!

Training Schedule (Paid Training):

Classroom: 9:00 AM - 5:45 PM, Monday - Friday (approximately 5-6 weeks)

Academy (Hands-On): 2:30 PM - 11:30 PM Tuesday - Saturday(approximately 8-10 weeks)

Work Schedule:

2:30 PM - 11:30 PM,

Tuesday- Saturday

Days off: Sunday and Monday

Pay Rate: $13.00 - $14.50/hr, plus shift differential for non-traditional hours

Education, Experience and Skills Needed to be Successful:
  • Two years of work experience in a complex customer service environment preferred or two years post-secondary education
  • Proven job stability, including one year with past employer
  • Basic computer skills in windows-based programs and internet navigation
  • High School diploma or equivalent

    Progressive Offers:
  • Gainshare bonus of up to 16% of salary (Gainshare is a bonus program given to all employees based on company profitability)
  • 401(k) plan
  • On-site clinical care and fitness center
  • Ongoing training and career advancement
  • Award winning, supportive environment with Employee Resource Groups
  • Comprehensive benefits (medical, dental, vision, etc.)
  • Casual dress and great corporate culture

    How to Apply
    Progressive is a place where you are celebrated for the person you are, the ideas you bring and the energy you invest. Apply now and find out what it's like to be a part of this exceptional group of collegial individuals. Once you complete your application, you can monitor your status in the hiring process by logging into your profile. As part of our hiring process, candidates must meet company requirements on our online assessment test. A representative from our Talent Advisor Group will then be in touch by email. Candidates must also pass a comprehensive background check. Some positions require licensing, which will impact background check requirements. Equal Opportunity Employer.


    Job : Contact Center
    Primary Location : United States-Ohio-Mayfield Village
    Schedule : Full-time
    Employee Status : Regular

  • About this company
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    What We’re About Progressive is a place where innovation and collaboration are a way of life. Each of our employees has a role in...