Customer Service Center Representative
Midcontinent Communications - Sioux Falls, SD

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Support customer service and sales by assisting new and existing customers in a retail environment. Promote Midcontinent products and services to walk-in customers. Serve as Midcontinent’s professional representative when dealing with external clientele.

  • Communicate effectively and professionally with internal and external customers.
  • Actively sell and upsell Midcontinent products and services.
  • Be able to meet the physical demands of the job within the described work environment.
  • Be responsible for receiving payments and maintaining cash drawer.
  • Serve as Midcontinent’s professional representative when dealing with customers.
  • Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in carrying out customer support functions.
  • Function as an effective team member; support the efforts and concepts of other departments including, but not limited to: Sales, Engineering, Construction, Marketing, Customer Service, Field Operations, Technology and the corporate office.
  • Maintain regular attendance to be available for customers at all times.
  • Apply a positive customer service attitude in interactions with all internal and external customers.
  • Be available to assist walk-in customers inquiring about Midcontinent products and services.
  • Record electronic customer transactions accurately and with every contact.
  • Receive and accurately process customer payments.
  • Distribute/accept new and returned equipment appropriately and in accordance with company and departmental policies and procedures.
  • Verify functionality of returned equipment.
  • Interact with customers in a professional and courteous manner at all times.
  • Identify customer needs and establish positive rapport in an effort to upsell Midcontinent products and services.
  • Mentor new hires as required.
  • Actively participate in team efforts to support customer satisfaction.
  • Accurately document transactions as per company and departmental policies and procedures.
  • Follow up with customers in a timely manner if necessary.
  • Accurately set up accounts for new customers, and prepare work orders for installs, repairs, and other customer transactions as needed.
  • Adhere to Midcontinent Communications privacy guidelines to ensure each customer’s privacy is protected.
  • Travel to and support other Customer Service centers as necessary.
  • Perform other duties as assigned.
Note: Management reserves the right to assign or reassign functions and responsibilities to this job description at any time.

  • High school diploma or GED required (some college preferred).
  • Previous customer service/sales experience in a retail environment preferred.
Midcontinent Communications is an Equal Opportunity/Affirmative Action employer.

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