Customer Service Coordinator II
Kronos Incorporated 44 reviews - United States

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Corporate Overview:
Kronos is the global leader in workforce management solutions that enable organizations to control labor costs, minimize compliance risk, and improve workforce productivity. Tens of thousands of organizations in 100 countries – including more than half the Fortune 1000® - use Kronos time and attendance, scheduling, absence management, HR and payroll, hiring, and labor analytics applications. Kronos customers include enterprises large and small across diverse industries worldwide including retail, hospitality, healthcare, manufacturing, public sector, services, and distribution.

Kronos is a privately held company and was founded in 1977. Headquartered in Chelmsford, Massachusetts, Kronos employs more than 3,500 people worldwide.

Kronos is an Equal Opportunity Employer.

Responsibilities:
Answer incoming customer calls with the greeting and confidence to insure an excellent customer service experience that will result in Customer Satisfaction Net Promoter Scores are greater than 8
Utilize Aspect system components for automated call answering (Teleset/Uniphi Connect) and viewing Call Center activity (Unified Command and Control – Real-Time Reporting)
Utilize Amdocs and Screen Pop to enter call data for case creation, and review and update site and contact records for data integrity
Process online support requests via eCase Management, assess urgency and proved receipt confirmation
Sustain a broad overview of the Kronos product suite for

Qualifications:
High School diploma
3+ years customer service experience in a customer support or training environment
Computer literate
Strong familiarity with Microsoft Office suite
Good verbal communication skills hearing energy and smile in voice
Good presentation skills conveying knowledge and confidence in the Customer Portal
Exhibit an energetic and positive influence
Work under minimal supervision following established policies and procedures
Improve skill set by attending customer service and Kronos product trainings
Has a good understanding of KGS overall product teams and procedures

About this company
44 reviews
Kronos knows time is money for its customers. The company makes and implements workforce management software particularly for organizations...