Customer Service Coordinator
Beaumont Hospitals - United States

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High School/GED

ROLE AND RESPONSIBILITIES:
Assists in the provision of the highest service level possible to patients / customers

to insure

their

satisfaction,

Primarily responsible for all activities related to the reception, distribution, and de

livery interactions with

various customers in/at any of the BHME service locations

CSC’s participate in the overall referral intake process (telephone and

or face to face),

insurance

verification, and data entry processes, as well as the provision of all delivery, setup,

and basic instruction

activities related to home medical equipment and supplies

for patients

and caregivers.

QUALIFICATIONS AND EDUCATION REQUIREMENTS:
High school diploma, Associate degree in Business Administration or Communications

preferred.

Minimum of two years of Home Medical Equipment or home health industry experience, 4-6

years of

equivalent health care and insurance verification experience preferred.

PREFERRED SKILLS:
Ability to work independently or as part of a team in a fast-paced environment and work well

under

pressure.

Must possess interpersonal skills needed to interact effectively with patients, nurses,

physicians,

and

in-house staff members.

Demonstrates excellent written and oral communication skills,

Proficient in medical terminology, ICD-9 Coding and Computer software/hardware programs.

Demonstrates creativity and problem-solving skills,

Must be flexible, organized, and detail orientated,

Proficient typing and office skills necessary to assure accurate data entry, and processing of

information in

a timely manner,

Insurance verification experience for benefit and coverage determination.

Able to demonstrate a high degree of emotional maturity, poise, flexibility and good judgment

in

responding to and resolving a high volume of various customer interactions. Paygrade AB-8

Beaumont Hospitals - 15 months ago - save job - block
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About this company
15 reviews
Beaumont Health System is a three-hospital regional health system with more than 1,725 beds and more than 3,700 physicians along with...