Customer Service Coordinator
Lovelace Westside Hospital - Albuquerque, NM

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Lovelace Westside Hospital
Customer Service Coordinator
Job #30743
PRN - Shift Varies

Lovelace Westside Hospital is an innovative leader committed to customer service and quality healthcare. Come join our team!

The Customer Service Representative is responsible for the complete and accurate maintenance of member accounts, in accordance with policies and procedures. Specific duties may include answering member questions, preparing reports, documenting complaints, and clarifying benefit changes/exclusions, along with ensuring that all insurance requirements are met in the enrollment transactions and related processes. This position will adhere to all policies, procedures and regulations to ensure patient safety and compliance.

Education: Minimum: High School Diploma or GED equivalent
Desired: Associate’s Degree in related field of study

Technical/Formal Training: Medical Terminology

Knowledge/Skills/Abilities: ability to type and enter data efficiently and accurately. Ability to work independently. Ability to communicate effectively. Knowledge of office procedures. Knowledge of insurance plans. Skilled in a variety of software applications.

Experience: One (1) year of previously related experience. Preferred: Previous medical office experience.

Licensure: Preferred: Heart Saver

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