Customer Service Coordinator
Loyola Marymount University - Los Angeles, CA

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Provide retail postal services to the LMU community by ensuring that the processing of walk-up mail and shipping transactions and the delivery of all Mail and notices to campus-boxes is handled in an efficient, organized, and timely manner. Assist in the operating of the University’s Customer Service Counter.

Process all customer requests for efficient processing of outgoing deliveries to and from the U.S. Postal Service and common couriers while maintaining high customer service standards. Manage and maintain supplies necessary to complete transactions, including postage stamps.

Assist supervisor in the direct supervision of Distribution Center Clerks and student employees.

Mail processing experience within a university mailroom or the U.S. Postal Service is preferred. PC experience using spreadsheets. Demonstrated written communication, mailing equipment, sorting, and filing experience.

A basic knowledge of all classes of mail, foreign and domestic, postal rules and regulations regarding sorting, preparation, and dispatch of mail. A knowledge of positive customer service techniques and methods.

Required Education:
High School diploma required. Some college courses or accounting background helpful.

License/Certification/Registration Requirements:
Must have a valid California driver’s license.

Physical Demands (if applicable)

Must constantly stand, walk, use fingers to hold and handle objects, speak clearly, hear, and see both near and far with depth perception and color vision. Frequently must lift up to 100 pounds, stoop, and reach. Occasionally must sit, carry, push, and pull up to 100 pounds, climb, balance, kneel, crouch, and crawl. Occasionally must work in confined spaces.

Requires constant calculating, sustained concentration, reasoning, judgment, resourcefulness, analytical ability, ingenuity, and work on a variety of interrelated tasks with constant interruptions.

Special Instructions

Exemption Status:

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