Customer Service Coworker
IKEA 1,529 reviews - Long Island, NY

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To secure a positive shopping experience for our Customers and provide an attractive day out for the whole family.

YOUR ASSIGNMENT Your main tasks will include: . Provide visitors with a positive shopping experience by ensuring customer service standards are met or exceeded . Complete general routines and ensure housekeeping is of the highest standard. . Adhere to inventory control procedures and security policies . Follow all IKEA cashier balancing policies and procedures . Ensure that returns/exchanges are done accurately and in a timely manner . Assemble furniture when required to determine quality/usage issues . Communicate the IKEA returns policy to other co-workers and customers . Demonstrate a good understanding of policies, routines and procedures within your area of responsibility. . Communicate to managers any customer issues/concerns that cannot be resolved . Promote a safe working environment for fellow co-workers, customer and visitors by reporting any safety hazards, concerns or ideas for improvement. YOUR PROFILE Your knowledge, skills and experience include: Knowledge/Experience: . 0-6 months of experience in the following knowledge areas: . Good mathematical ability and cash handling experience . Good customer service, and verbal communication skills . Experience in a cash handling or customer service environment Capabilities/Motivation: . Knowledge and interest in Home Furnishings . Effective verbal and written skills in the English language . Contribute to an environment where the IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers. . Ability to work independently and in groups . Basic computer skills . Prefer fast-paced, retail work environment . Basic math skills Additional Information . Work Location: Fast-paced, deadline driven, high volume retail store . Physical/Mental Demands (Essential Functions): Having the ability to access and observe all areas of the store; to handle multiple and changing priorities/deadlines and moderate stress; to communicate with customers and co-workers and manage conflict; to lift and move 50 lbs (25 kg); to use the PC for extended periods during the shift; to wear PPE (personal protective equipment); and to use small power tools and related equipment. . Physical/Mental Demands (Non Essential Functions): Bending, stretching, reaching, climbing, lifting and wearing required IKEA uniform GROWING TOGETHER IKEA offers an exciting and empowering work environment in a global marketplace. And as the world’s leader at life at home, you have exceptional opportunities to grow and develop together with us.

Additional Information :
This is a part time position within the Customer Service Department. This position requires availability to work nights until store closing and availability to work Saturdays and Sundays. Good availability during week days (Monday and Wednesday) is a plus.

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About this company
1,529 reviews
Since its founding in 1943, IKEA has offered a wide range of home furnishings and accessories of good design and function, at prices so low...