Customer Service Coworker
IKEA - Washington, DC

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To secure a positive shopping experience for our Customers and provide an attractive day out for the whole family.

YOUR ASSIGNMENT Your main tasks will include: • Provide visitors with a positive shopping experience by ensuring customer service standards are met or exceeded • Complete general routines and ensure housekeeping is of the highest standard. • Adhere to inventory control procedures and security policies • Follow all IKEA cashier balancing policies and procedures • Ensure that returns/exchanges are done accurately and in a timely manner • Assemble furniture when required to determine quality/usage issues • Communicate the IKEA returns policy to other co-workers and customers • Demonstrate a good understanding of policies, routines and procedures within your area of responsibility. • Communicate to managers any customer issues/concerns that cannot be resolved • Promote a safe working environment for fellow co-workers, customer and visitors by reporting any safety hazards, concerns or ideas for improvement. YOUR PROFILE Your knowledge, skills and experience include: Knowledge/Experience: 0-6 months of experience in the following knowledge areas: • Good mathematical ability and cash handling experience • Good customer service, and verbal communication skills • Experience in a cash handling or customer service environment Capabilities/Motivation:  Knowledge and interest in Home Furnishings  Effective verbal and written skills in the English language • Contribute to an environment where the IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers. • Ability to work independently and in groups • Basic computer skills • Prefer fast-paced, retail work environment • Basic math skills Additional Information  Work Location: Fast-paced, deadline driven, high volume retail store  Physical/Mental Demands (Essential Functions): Having the ability to access and observe all areas of the store; to handle multiple and changing priorities/deadlines and moderate stress; to communicate with customers and co-workers and manage conflict; to lift and move 50 lbs (25 kg); to use the PC for extended periods during the shift; to wear PPE (personal protective equipment); and to use small power tools and related equipment. • Physical/Mental Demands (Non Essential Functions): Bending, stretching, reaching, climbing, lifting and wearing required IKEA uniform GROWING TOGETHER IKEA offers an exciting and empowering work environment in a global marketplace. And as the world’s leader at life at home, you have exceptional opportunities to grow and develop together with us.

Additional Information : There are 8 Part - Time positions in Customer Service

2 Part Time positions, HL1 - 12 hours up to 19.5 hours per week
  • requiring availability inclusive of week days and week nights as well as weekends and department specific needs
6 Part Time positions, HL1 - 12 hours up to 19.5 hours per week
  • requiring availability inclusive of week days and week nights as well as weekends and department specific needs Job ID 151819BR Removal Date 12/10/2012

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Since its founding in 1943, IKEA has offered a wide range of home furnishings and accessories of good design and function, at prices so low...