Customer Service Director
Avaya - New York, NY

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The AOS Account Services Executive is responsible for the complete AOS services relationship, including delivery of the following goals:
  • Maintains and grows the revenue and profit for assigned accounts.
  • Develops a strong relationship with client executives up to the C-suite level.
  • Owns the entire Client relationship with Avaya, including remote and distributed parts of their organization.
  • Develops plans and strategies that anticipate client’s evolving business requirements.
  • Enables Avaya to respond and support the client evolving environment.
  • Supports AOS leadership by bringing executive alignment to significant issues with the customer.
  • Understands the client’s IT strategic vision and represent those back to Avaya to drive solutions sets.
  • Represents the global view of the customer.
  • Partners with the Account VPs to cement and grow the services relationship with the customer.
  • Requires Bachelors degree or 10 years experience working with or for customers utilizing Avaya products and services.
  • Experienced in generating services revenue and sales
  • Proven experience in managing client relationships, developing strategies and facilitating escalations
  • Sound knowledge of IP telephony and Contact Center solutions
  • Competitive knowledge
  • MBA a plus
  • Excellent verbal and written communication skills
  • Experienced in presenting to executive level clients

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Avaya helps to tie the corporate world together. The company's communication equipment and software integrate voice and data services...