Customer Service Intern (Philadelphia) CID Entertainment -
New York, NY
Internship
Intern will focus on assisting customer service team on everything that is customer service. Internships are available for college credit only.
Duties will include:
Field and resolve incoming telephone calls and emails
Respond promptly to customer inquiries
Obtain and evaluate all relevant information to handle inquiries and be nice to people
Perform customer verifications
Process orders, forms, applications and requests
Direct requests and unresolved issues to the designated resource
Manage customers' accounts
Keep records of customer interactions and transactions in our Filemaker system
Be pleasant in the workplace
Record details of actions taken
Manage administration
Communicate and coordinate with internal departments
Follow up on customer interactions to ensure the highest level of customer satisfaction
Requirements for the position are as follows:
Excellent written and verbal communication skills
Detail oriented
Extensive knowledge and experience with Excel
Customer service experience a plus
Database experience a plus
Must live in or around Philadelphia
Experience with the Microsoft Office Suite is required. Experience with Filemaker (or other database software), Email Marketing software a plus but not necessary.
As an intern, you’ll be an essential part of the CID team and have a fun time while gaining valuable knowledge and work experience in the entertainment industry.
Internships are for college credit only.
Must be available at least 3-5 days a week.
CID Entertainment - 30+ days ago
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