Customer Service Manager
MPS Technical 5 reviews - Eagan, MN

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The Deeper End of the Talent Pool. Connect with the BEST custom contract manufacturers with primary emphasis in the state of the art precision machining and finishing of components used in aerospace to medical device manufacturing and all machining dominant industries in between!!

MPS Technical specializes in the placement of contract and direct placement of staff that meet and exceed our clients expectations. By focusing on quality of service and providing creative human resource solutions for our clients, MPS will continue to be the partner of choice for individual employees and our business clients. For the past 20 years, weve identified and partnered with those companies who best exemplify a strong commitment to smart business practices and recognize the importance of their professional employees!

MPS Technical has partnered with a distributor of shipping, packaging, and industrial supplies located in Eagan, MN. I am recruiting a Customer Service Manager for a Direct Hire Opportunity with my client. To apply, please see contact information below.


Seeking an experienced Customer Service Manager. Because of continued expansion, the company is seeking qualified candidates who can share in their vision, values and commitment to superior customer service. Job functions include:
  • Manage a modern, fast-paced 50-seat call center.
  • Handle daily supervision and coaching of our Minnesota Customer Service team.
  • Hands-on involvement in all aspects of customer service (CS calls, CS helpline, training).
  • Develop managerial / leadership skills of team leads and department supervisors.
  • Monitor, track and enforce departmental policies, procedures and goals.
  • Review reports and take appropriate action.

Qualified candidates for the position must have these qualifications.
  • Bachelors degree.
  • Typing speed: 30+ words per minute.
  • 5 - 7 years customer service supervisory experience, preferably in a call center environment.
  • Experience with process improvement audits.
  • Be an active participant in a

'hands-on' work environment. Possess the ability to multi-task. Exhibit strong written / verbal communication and organizational skills.

About this company
5 reviews
MPS Technical provides precision staffing for precision manufacturers in the Twin Cities Metro area. We specialize in the unique needs of...