Customer Service Manager
Town Sports International - Garnerville, NY

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The CSM is responsible for ensuring that the TSI member retention strategy is adhered to through the successful

management and monitoring of the Member Experience (Ten Essentials). The CSM directly reports to the General Manager

(GM). The CSM will also work closely with and receive direction and guidance from the Operations Director (OD). The CSM

manages clean team, welcome team, babysitters, Sports Club for Kids, swim and racket team members (CSM team).

Key Focus Areas
·
Team performance and effectiveness
· Retaining club members
· Maintaining a .hospital clean. facility and friendly staff in accordance with the Ten Essentials
· Profit and loss management and financial results
Minimum Requirements
Required Skills and Experience
·
2-3 years of management experience in a fitness, hospitality or retail environment, including direct experience in
profit and loss management, revenue generation and people management
· Physical demands include ability to walk through all areas of clubs, climbing stairs (where applicable), and bending
and lifting (e.g., picking up towels, restacking of weights, moving of equipment as necessary)
· Must be able to work at least 50 hours per week (including 10-hour shifts Monday through Thursday, typically 10
am . 8 pm) and a combination of open and close shifts the remainder of the week; and/or other hours necessitated
by business need, as scheduled by the GM
· AED/CPR Certified
· AA or BA/ BS degree (preferred)
Job Competencies Required

To successfully perform in the role, the CSM must be able to show demonstrated proficiency in the following leadership

competency areas:
· Ability to develop a high performing team
· Ability to achieve measurable results
· Ability to create an environment of mutual respect, trust and accountability (TSI Environment)
In addition, the CSM must be able to show demonstrated proficiency in the following job specific competency areas:
· Ability to deliver a high level of customer service
· Ability to effectively respond to and resolve service complaints
· Ability to prevent conflict and effectively manage conflict when it arises

Town Sports International - 15 months ago - save job - block
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About this company
213 reviews
Town Sports International Holdings, Inc. (TSI Holdings) is an operator of fitness clubs in the northeast and Mid-Atlantic regions of the...