Customer Service Phone Representative
Precision Plumbing-Heating & Cooling - Lombard, IL

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General Info

Job Type: Full-Time

Minimum Years of Experience Required: 3 Years

Salary Range: 14 to 17 / Hourly

Speciality: Residential

Must be Authorized to Work in the US

Company Info

Precision Plumbing-Heating-Cooling & Drain Services specializes in service, repair, rehabilitation and replacement of residential plumbing, heating, cooling, and sanitary sewer lines. The main focus for Precision is maintaining a superb level of customer service and satisfaction while making business with us easy to do!

Only "A" players are welcome on this team which translates to a high level of accountability, professionalism, and performance. Team members receive first class, ongoing training to ensure every client experience is memorable and clients refer us to family and friends.

We're happily celebrating our 21st anniversary this year, while maintaining an A+ Better Business Bureau rating and strong online consumer presence with hundreds of reviews of raving fans to prove it!!!

Job Description

The Customer Service Phone Representative is responsible for filling the call board schedule to capacity for our plumbing, heating, cooling, and drain technicians. This is achieved by booking inbound customer service inquiries into scheduled appointments, outbound calling to existing customer base to create service opportunities, and following up with clients who have already received proposals that have not yet committed to a work proposal.

The phone representative must be proficient in data entry while following a call flow guideline with the caller. Candidates in consideration for this position must have a genuine heart for customer service accompanied by a warm, pleasant voice to help empathize with callers experiencing issues with their home plumbing , heating, cooling, or drain systems, and have the tenacity to remain in control of the call at all times.

This position does not require any technical background in the home service and repair industry, however at least 3 years' experience working as a call taker in a call center is required. The position also requires multi-tasking as the phone rep is also responsible for miscellaneous administrative duties as well.

The Customer Service Phone Representative will be the first point of contact for handling customer concerns and are empowered to see them through to satisfaction. Calls are recorded and coaching is provided to continuosly grow in the pursuit of world class customer service.

The Customer Service Representative's #1 responsibility: Fill the call board!


Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Retirement Benefit

Disability Insurance

Full-time team members enjoy a comprehensive benefits package listed below.


Paid vacations

6 paid holidays annually

401k with match

Paid ongoing training

Precision Services proudly supports the following organizations:

Naperville Area Humane Society

Northern Illinois Food Bank

Western Du Page Special Recreation Association

Midwest Shelter For Homeless Vets


If this opportunity is what you're looking for, then we would like to hear from you! Please call (331) 551-8644 and state your full name, a brief professional background, something fun and unique about you and the best way to contact you. If you are considered for this position, a representative from Precision will reach out to you!