As a Customer Service Program Specialist 3, G-25 you would report to the Deputy Chief Information Officer, and would be responsible for all operations of DOL's Contact Center, which will provide one central contact point for all DOL customers with telephone, e-mail, web chat and video conferencing capabilities. You would direct the implementation of all technologies, design all knowledge databases and review all aspects of Contact Center operations to maximize efficiency, maintain quality ...
StateJobsNY - 17 months ago
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