Posting Closing Date: May 22, 2013
To provide excellent service to the Medicare A & B provider community through accurate research, coordination, education, and resolution of provider inquiries and requests regarding eligibility and enrollment issues.
To support the commitment of continuous improvement through early identification, investigation, and resolution of problems surfaced by providers, CMS, and internal/external stakeholders through enrollment application analysis by communicating and coordinating with the appropriate contacts for completion.
To resolve critical, complex, and sensitive issues for our provider community. This results in tailoring the communication of technical issues to the appropriate needs of the audience.
To continuously develop and expand our knowledge and pursue self-development goals in order to deliver excellent customer service by maximizing internal/external opportunities, remaining current on constant changes and updates, applying acquired skills and networking.
To build, maintain, and role model positive relationships through effective communication with our internal/external customers, business partners and teammates by displaying positive interpersonal skills in order to provide excellent customer service.
Education – High School diploma or equivalent.
2+ years call center, customer focus or enrollment experience.
Strong verbal communication skills.
Keyboarding skills & data entry skills.
Good listening skills.
Preferred Business Criteria:
Recent Call Center experience
Prior enrollment experience
First Coast Service Options, Inc. - 18 months ago
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Blue Cross and Blue Shield of Florida (BCBSF) is the state's largest and oldest health insurance provider. The company provides a wide...