Assists in activities related to the direct interaction with customers of HSPS products and services, taking in-bound and making out-bound calls as the position requires. Ensures that timely and effective customer service expectations are met and/or exceeded at all times. Works toward and assists in the achievement of individual, team and department goals.
ESSENTIAL RESPONSIBILITIES & ACCOUNTABILITIES:
Preference will be given to bilingual English/Spanish candidates. Answers incoming telephone queue and/or contact customers directly via telephone to assist and/or direct customer issues and/or inquiries.
Processes applicable documentation and follow up on customer requests/inquiries through completion, ensuring quality service.
Documents all customer interactions and other pertinent information in applicable databases to provide an accurate record of account history.
Works closely with customers, other teams, departments and levels of management as needed for problem resolution and/or process improvements to ensure effective and timely service for internal and external customers.
Performs additional department-specific duties related to the CSR I position.
Participates in special projects and performs other duties as required.
Bilingual (Spanish/English) preferred.
Minimum 1 year customer service experience or equivalent required.
Specialized Knowledge and Skills:
eServices/Easy Dental/Dentrix product knowledge is a plus.
Excellent communication skills (both written and verbal), decision making, human relations, presentation, and organization skills.
Professional appearance and presentation required.
Excellent computer knowledge, especially with Microsoft Office applications.
Ability to professionally handle and resolve stressful situations will be required.
Excellent telephone skills, detail oriented and ability to handle confidential information.
Henry Schein - 2 years ago
From Poughkeepsie to Prague, Henry Schein outfits dental offices around the world with everything they need. The company is a leading global...