Seeking mortgage FHA processor/specialist in Indianapolis, IN to support HUD. The shift is 11:45am to 8:15pm Mon-Fri.
The shift responds to inbound calls, emails, faxes, live chat and written correspondence from the lending industry on FHA mortgage programs as assigned. Utilizes a Knowledge database to answer questions including those of a technical nature. Enters accurate and detailed information in the database summarizing the agent contact and if a referral was provided. Escalates contacts that cannot be resolved via a warm transfer or through the database system. Handles back-up calls from the general public. Maintains updated knowledge of FHA Mortgage Insurance products and policies. Relocation funding is not available for this position.
Able to work 11:45am to 8:15pm Mon-Fri shift.
Required 3 years of experience in the mortgage industry plus 2 years of college or at least 5 years of experience in the mortgage industry plus a HS diploma. Required 2 years of customer service or contact center experience.
Preferred FHA mortgage processing and origination experience.
LMCareers Business Unit
ESS0997 IS&GS-CIVIL (S8200)
Info Systems & Global Sol
7246024:BPS - Educ & Housing Programs
STANDARD-Mon-Fri/8 hours a day
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