Customer Service Rep Mortgage processor FHA Albuquerque NM
Lockheed Martin Corporation - Albuquerque, NM

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  • Able to work 9:45am to 6:15pm Mon-Fri shift.
Required 3 years of experience in the mortgage industry plus 2 years of college or at least 5 years of experience in the mortgage industry plus a HS diploma. Required 2 years of customer service or contact center experience.

Must be able to successfully obtain a government public trust security clearance which includes a credit check, background investigation. Desired skills Preferred FHA mortgage processing and origination experience. Specific Job Description Seeking Customer Service Rep III (CSR III) in Albuquerque, NM the shift is 9:45am to 6:15pm Mon-Fri.

CSR III responds to inbound calls, emails, faxes, live chat and written correspondence from the lending industry on FHA mortgage programs as assigned. Utilizes a Knowledge database to answer questions including those of a technical nature. Enters accurate and detailed information in the database summarizing the agent contact and if a referral was provided. Escalates contacts that cannot be resolved via a warm transfer or through the database system. Handles back-up calls from the general public. Maintains updated knowledge of FHA Mortgage Insurance products and policies. Relocation funding is not available for this position. Standard Job Description Takes and processes orders by telephone, internet, and correspondence from customers and representatives; quotes prices and delivery dates; checks stock and expediting information. Provides order status and pricing information to customer. Enters and maintains database records of customer profiles and prepares and maintains status reports. Acts as liaison between customer and factory in expediting orders. Processes and makes adjustments to database for returned goods by entering orders, credits, etc. Within parameters expedites emergency orders upon customer requests. Maintains knowledge of company products and customer service processes. Security Clearance Public Trust Typical Minimums High School diploma, or equivalent experience/combined education, with additional specialized training in specific aspects of job functions and/or demonstrated ability to perform assigned tasks and 3 Years of experience. LMCareers Business Unit ESS0997 IS&GS-CIVIL (S8200) Business Area Info Systems & Global Sol Program HUD-CMC Department 7246024:BPS - Educ & Housing Programs Job Class Call Center Job Category Hourly/Non-Exempt City Albuquerque State New Mexico Virtual No Relocation Available No Work Schedule STANDARD-Mon-Fri/8 hours a day Req Type Task Order/IDIQ Direct/Indirect Direct Shift First

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