Customer Service Rep|
The service specialist is the primary point of contact for our customers, our third party order management and other internal stakeholders. Responsible for assisting customers, root cause investigations, claims management, other service quality investigations, and continuous improvement efforts. 2-3 years of customer service experience and or logistics experience.
Responsibilities Job Duties:
Responsible for the Overages, Shortages and Damages process
Manage the carrier claims process
Complaint quality root cause analysis for Customer Service
Create and generate service quality reports for management
Interact daily with carriers and transportation providers to address solve daily transportation opportunities for customers.
Interact daily with logistics warehouse personnel
Serve as a trained back-up for other customer service specialists related to customer order management
Work schedule flexibility to meet the needs of customers.
Education and Experience:
4 year college degree required
Minimum 2-3 years customer service and or logistics experience preferred
B2B and or CPG experience preferred
Experience with transportation carrier claims and service metric a plus
Formal root cause and or continuous improvement experience in a lean business environment is desirable.
SAP experience is preferred. Experience using ERP and or CRM tools required.
Skills and Attributes Required:
Strong computer skills in: Microsoft Word, Excel, Access, PowerPoint, Visio and Outlook.
Extensive spreadsheet analysis and strong mathematical abilities.
Superior written oral communication skills.
Collaborative and solutions oriented.
High level of customer care
Self-starter with ability to multi-task in fast paced CPG environment.
Ability to perform lead root cause analysis.
Experience working within lean business philosophy focusing on continuous improvement.
HireDiversity.com - 7 months ago
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