Navy 311 - Customer Service Rep.
AMERICAN SYSTEMS - Norfolk, VA

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NAVY 311 is a 24/7/365 support center located on Naval Station Norfolk. This position is for a customer support professional who will assist customers in documenting their problem or concern, resolving the issue or finding the proper source of support, and serving as a customer advocate to ensure the resolution meets the customer’s expectation. In its 13th year of operation, NAVY 311 (previously the Global Distance Support Center) is an award-winning help desk.

NAVY 311 serves any customer who reaches it through telephone, e-mail, web request, online chat, text, or Naval Message on either the high or low side. The most frequent customers are active duty and reserve sailors and their families, retirees and their families, government civilians and contractors. Any given day, NAVY 311 will handle a wide variety of questions ranging from requests for technical assistance and troubleshooting, family issues and Chaplain requests, password resets and related IT issues, to building maintenance issues and personnel questions and problems.

The successful applicant will enjoy working in a team atmosphere and being a passionate advocate for his or her customers. Applicants must complete training on a variety of database and support programs, must pass a Customer Support Professional certification, and may be required to become Security + certified. NAVY 311 personnel work on twice yearly rotating shifts and must be able to staff all shifts and be available to help cover absences and time off.

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AMERICAN SYSTEMS is a government services contractor and one of the largest employed-owned companies in the U.S. AMERICAN SYSTEMS is focused...