Customer Service Rep.
Barista Pro Shop - Loveland, CO

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Barista Pro Shop is currently seeking an energetic, positive, hard-working individual to join our Customer Service team. We a large distributor for the specialty coffee industry and we have a wholesale bakery, please feel free to check out our website at www.BaristaProShop.com to learn more about us. The hours are Monday through Friday 8am-4pm $10.00 per hour to start. Thank you for your interest in our company.

Job Purpose:
Manage all aspects of the customer satisfaction process for phone and walk in orders. Serve as
primary liaison between Barista Pro Shop and its customer base to ensure customer satisfaction and function as a
critical link between the customer base and the warehouse, provide follow-up support as needed.

Job Duties:
-Serve as the primary liaison for the customer, when discussing Barista Pro Shop products.

-Provide dedicated phone support within the customer service department, respond to customer requests
and complaints in an expedient and professional manner, with authority to handle or coordinate all
inquiries to achieve complete resolution and full customer satisfaction.

-Manage the processing of orders received via telephone, fax, mail, online or walk in, in a timely and
accurate manner.

-Work closely with manager to coordinate resolution of customer issues and to help increase sales growth.

-Develop and maintain open order, back order, and shipment reports for customers.

-Handle order discrepancies, customer complaints, and issue refunds to ensure customer satisfaction.

-Prepare status reports or other summaries and analyses as requested by management.

-Seek continuous process improvements to enhance department productivity and Barista Pro Shop
customer service performance.

-Perform sales calls to customers to promote new products.

-Perform other duties as assigned.

Skills/Qualifications:

-High School Diploma or GED.

-Ability to read, comprehend and follow verbal instructions.

-Strong written and verbal communication skills.

-Basic knowledge of order database, including the ability to enter orders, determine order and/or shipping
status and evaluate inventory status.

-Knowledge of customer service etiquette, including a pleasant phone voice and manner.

-Knowledge and demonstrated experience with Microsoft Windows, MS Word, MS Excel, and Quickbooks.

-Ability to prioritize multiple tasks, solve complex problems, drive resolution of problems to meet
deadlines, and the ability to pay strict attention to detail.

-Ability to remain calm and productive in a stressful environment and to deal effectively with challenging
customer demands.

-Strong interpersonal skills, including the ability to communicate effectively and professionally with
customers and all levels of the organization.

-Education of coffee shop industry and product knowledge.