Customer Service Representative, Call Center
Stuart Weitzman - New York, NY

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Responsibilities :

· Follow up on escalations from the call center

· Maintain product, policy, and procedure knowledge

· Arrange and execute customer repairs

· Place and advise on the status of orders

· Provide customer service through phone and email

· Problem solve customer issues

· Assist with management of the order board and fraud screening process

· Prepare and analyze reports from call center

· Recap returns and make recommendations to reduce return rate

· Assist with eCommerce departmental administrative duties

Qualifications:

· Ability to work with directly with customers

· Ability to work in team environment

· Excellent organizational skills

· Strong problem solving skills

· Detail oriented with decision making skills

· Ability to manage multiple customer issues

· Flexible schedule- ability to work weekends

· Excellent written and verbal communication skills

· Understanding of the web as a shopping and information medium

Education Required:

· Bachelors degree required

· 1 year of customer service experience

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