Customer Service Representative, Optical
Surgery Partners - Chicago, IL

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CSR will provide excellent customer service as required to maintain and increase existing business. The position requires handling customer requests in a timely, professional and positive manner. Candidate will be able to transcribe optical prescription orders and respond accurately and efficiently to all inquires including product availability, pricing, warranties and promotions.

  • Previous customer service experience preferred
  • Optical experience and/or ABO certification preferred
  • Excellent verbal and written skills
  • Able to successfully operate within laboratory management software and internet
  • Strong organizational skills
  • Able to work independently and as part of a team
  • Able to work in a fast paced environment

  • Answers all incoming phone calls in a professional manner.
  • Responds and investigates all customer inquires timely and accurately.
  • Utilizes laboratory software to identify, research and resolve customer issues.
  • Transfers customer’s calls to appropriate staff when necessary.
  • Act as a liaison between customer and sales manager and lab management and communicates customer issues and concerns to appropriate personnel.
  • Able to accurately receive optical prescriptions via phone and initiate orders for production.
  • Receives in frames into processing and routes jobs appropriately.
  • Monitors customer orders to ensure timely delivery.
  • Contacts customers to follow-up on account issues or product delays.
  • Provides accurate product information and is able to recommend alternative product if needed.
  • Organizes and maintains invoice files and shipping records.
Prepares product for delivery and ships via appropriate carrier in a timely manner

About this company
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Surgery Partners provides the healthcare industry with solutions that improve patient quality of care, optimize operational efficiency, and...