Customer Service Representative, Roadside Services
Morley Companies, Inc. - Saginaw, MI

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Skills for Success:
  • College degree preferred, although skill and experience will be considered in lieu of college degree.
  • 1 or more years' customer service experience in relevant or related profession.
  • Ability to listen, appreciate and understand urgency and deliver immediate resolution in an effective and professional manner.
  • Strong verbal and written communication skills.
  • Computer navigation and Web proficiency (candidates selected for interviews will be tested as a requirement).
  • Ability to type 30+ WPM with high accuracy (candidates selected for interviews will be tested as a requirement).
  • This position offers an entry level wage. The full-time positions offer comprehensive benefits.
  • Ability to work schedules within the center's 24/7 hours of operation. (Note: We are currently seeking full-time agents for a variety of shifts involving afternoons, late nights and weekends. Select overnight shifts available, too.)

Job Description:
  • Supporting customers by phone who require immediate roadside assistance
  • Maintain operational workflow processes to meet specified quality and productivity guidelines.
  • Delivery of service level components, quality and productivity targets & indicators.
  • Understand each caller's sense of urgency, and deliver accurate, timely resolutions.
  • Associate must be able to build positive, lasting relationships with their customer base.

Morley Companies, Inc. - 13 months ago - save job - block
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