Customer Service Representative (Account Management)
Firestone Building Products 27 reviews - Indianapolis, IN

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Position is located at the Headquarters of Firestone Building Products, LLC in Indianapolis, Indiana. Firestone Building Products (FSBP) is a leading manufacturer and marketer of commercial/industrial roofing systems.

Responsibilities for this position include, but are not limited to:
  • Account management for select territories up to 5 separate sales channels
    • Domestic Building Products, Metal Products, Specialty Products and/or Export.
  • Working closely with logistics, transportation, and financial services in order to coordinate order process flow from entry to delivery.
  • Assisting sales management with market price control.
  • Extensive interaction with the sales organization, customers/sales reps, manufacturing facilities and distribution centers.
  • Claims management which includes: research, approval/denial, and processing claims and/or deductions.
  • Management of service concerns/complaints through a formal web based system. Responsibilities include ensuring the correct root cause, corrective, and preventative action has been identified and resolved.

We are offering competitive compensation and a comprehensive benefit package including 401(k) and annual bonus opportunity. A drug test is required as part of pre-employment.

An Equal Opportunity Employer


High school diploma and 3 years customer service experience required

A bachelors degree is preferred

The successful candidate for this position must be able to demonstrate:
  • Strong organizational and communication skills
  • Multi-task oriented
  • Problem solving abilities
  • Enjoy a fast paced, challenging environment
  • Strong typing/word processing skills
  • Experience using Microsoft word, Excel, and Power Point
  • Positive attitude.

About this company
27 reviews
At Firestone Building Products, you can count on us for complete building performance solutions – from roots to rooftops. By taking...