Customer Service Representative (FEDAC)
AOC Solutions 5 reviews - Morgantown, WV

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Customer Service Representative

Revised 06/12

Position Overview

Provide customer support for our FEDAC AP practice supporting AOC Solutions’ EnCompass A/P Platform. Contact vendors of multiple clients to explain and support a new Accounts Payable payment method originating from the clients banking institutions associated with EnCompass.

Essential Job Functions

· Make outgoing calls and follow-up calls to vendors

· Update/maintain bank records

· Provide notation on all calls

· Follow-up with vendors

· Provide necessary paperwork to vendors interested in signing up for EnCompass A/P

· Accept incoming calls from vendors with questions and follow-ups

· Complete procedures as you provide quality customer service in a professional and courteous manner

Non-essential Job Functions

· Organizational support and some support for required mailings

· Other duties as assigned


· High School Diploma or equivalent

· Complete credit and background checks are done for all candidates

· Some customer service or sales experience

· Knowledge and experience with Windows, MS Office and Internet

· Quality phone skills and etiquette along with good verbal communication skills

· Detail oriented with strong organizational and documentation skills.

Other Skills/Abilities

· Office environment experience helpful

· Learning skills

· Problem analysis

· Problem-solving

· Adaptability

· Planning and organizing

· Attention to detail


NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

About this company
5 reviews
Since 1996, the AOC mission - to aggressively solve the business and technological challenges of our clients – is the core of our success...