Spiraledge is a company founded on one essential principle: to help people live healthier lives through sports and fitness! As the parent company of popular E‐commerce sites SwimOutlet.com, RunOutlet.com, SurfOutlet.com & YogaOutlet.com, Spiraledge, Inc., has been recognized as a Gold‐Level Fit‐Friendly Worksite at its headquarters in San Jose, CA, by the American Heart Association for helping employees eat better and move more.
SwimOutlet.com was named a Hot 100 Retailer and Top 10 Mobile Retailer by Internet Retailer magazine in 2012. Our family of retail sites were also recently awarded the STELLAService "Elite" seal for superior customer service; only 5% of reviewed sites achieve this "Elite" rating.
We offer an entrepreneurial and casual work environment. Benefits for full-time employees include medical, dental, paid vacations/holidays, fitness classes, 401k with matching, advancement opportunities, and catered lunches 2x week.
The customer service representative responds accurately and efficiently to our customer needs via phone and e-mail. This individual must be resourceful, have a positive, empathetic attitude, and be able to work in a fast paced, office environment. The representative loves problem solving, and independent, responsible work with a dedication to follow-through and friendliness.
Maintain high levels of customer service
Adhere to the work schedule with regard to start and stop times and breaks
Utilize the computer and phone with accuracy and efficiency
Provide accurate information to our customers regarding products and orders
Maintain a positive attitude when dealing with all customers, co-workers, and vendors
Excellent organizational skills
Strong communication skills, both written and verbal
Attention to detail and follow through
Ability to work independently and in a team environment
Proficient use of Microsoft Word, Outlook, Excel and Windows software
Great phone personality and fast typing skills
SwimOutlet.com - 14 months ago