Customer Service Representative (en)
Progreso Financiero - Dallas, TX

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Job Requisition

Position: Customer Service Representative (Bilingual English/Spanish)
Hiring Manager: District Sales Manager
Work Location: Dallas, TX
Type: Full-time/Non-exempt

About Progreso Financiero

Progreso Financiero ( ) aims to be the partner of choice to the 23 million under banked Hispanics in the United States who need access to responsible and empowering financial products and services. Unlike mainstream institutions, Progreso Financiero provides loans without collateral to clients who lack credit history by using its sophisticated risk-scoring system that emphasizes a client's true capacity to afford a loan. Progreso Financiero engages with customers in their neighborhoods, in their language, and with familiar faces from the community to build relationships of trust that lead to a lifetime of growth and prosperity.

Progreso Financiero is a for-profit institution that believes in the moral collateral of its clients and is committed to providing opportunities to help its clients achieve their dreams. Since its founding in 2005, the company has made more than 350,000 loans, extending $400 million in capital to underserved Hispanic families through more than 70 locations across California and Texas and helping improve credit scores for more than 87 percent of its loan customers. We strongly believe in building a great business while also achieving social good, and seek to hire people who share our values.

We are looking for a highly energized CSR's (Bilingual English/ Spanish) to join our growing store teams!

Understand and educate the Hispanic community on our full range of products and services.

Process customer payments, manage cash drawers and deposit cash into safe. Work involves extensive cash handling, which requires ability to perform advanced math functions.

Maintain personally a balancing record that is in line with policy and have the ability to find and correct outages and to enlist help as needed for more difficult errors.

Input customer documents (IDs, utility bills, paystubs) into the system with a high degree of accuracy and confidentiality.

Disburse loans to customers, taking them through legal contract.

Explain to customers the benefits of establishing a credit history and how credit works.

Desired Skills & Experience:
Bilingual English/Spanish (REQUIRED)

Excellent communication skills and ability to build rapport with customers.

Work requires the ability to take initiative and utilize sound judgment in decision-making and diplomacy and tact in problem resolution.

Must be able to work in a team environment with the ability to interact well, and in a positive manner, with co-workers and management.

Work involves contact with the public, necessitating the ability to present a professional image.

Must have the ability to interact comfortably and confidently with the public and demonstrate the initiative to initiate dialogue.

Strong customer service background (Min. 1+ years of customer service experience, Banker, Teller).

Positive attitude and ability to adapt to changes.

Goal oriented; able to work well under pressure & Ability to multi-task, self-motivated, with an effective drive to resolve issues quickly.

Detail Oriented and Responsible.

Need to have flexibility in scheduling (Stores are open evenings & weekends).

High School diploma or equivalent.

Strong Computer Skills.

A job applicant must possess proof of current work authorization on or before the first day of work for pay.

APPLY NOW! Email your resume to . Please include both the position and location in the subject line.

Progress Financial Corporation (Progreso Financiero) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, gender, national origin, disability, sexual orientation or veteran status.